Lodge a complaint

If you wish to make a complaint about an insolvent person or company, you need to complete a complaint form and send it to the Official Assignee by:


  • This form is for all complaints to the Insolvency and Trustee Service (ITS) of the Ministry of Business, Innovation and Employment (MBIE).
  • When completing this form, please provide as much supporting evidence as possible, that will assist the Official Assignee to investigate and take any possible action.
  • The Insolvency and Trustee Service is not required to act on every complaint it receives.

First Page
1. Your complaint

The individual or company you are complaining about is: 

(Include dates, names and phone numbers of witnesses, and any other relevant information. Please note there is a limit of 1,500 characters)
2. Supporting information

Attachments are optional, but please note that each valid file is restricted to a maximum file size of 5MB.

Other agencies

If you have filed a complaint with any other agencies, please advise which ones:

3. Your details

So that we can contact you for additional information if required.

  • The personal information that you provide in this complaint process will be used for the purposes of dealing with your complaint and will be handled by the Insolvency and Trustee Service.
  • In some circumstances it may be necessary to disclose your information under various laws including the Insolvency Act 2006, the Companies Act 1993,the Privacy Act 1993 and the Official Information Act 1982 or as otherwise permitted by law. If there is information that you wish to have protected, please ensure that you inform us of this requirement, including the reasons why.
  • The information provided within this complaint process is voluntary but if you do not provide all of the information as requested we may not be able to process your complaint.
  • Please also note that we cannot guarantee that your identity will be able to be kept confidential.

By submitting this complaint form, you certify that the information you've provided is true and correct to the best of your knowledge and belief, and that you understand that your identity may need to be disclosed in certain circumstances.